Mystical Cat -Digital Laser & Craft File

Estimated Arrival: 13th - 13th May

We take pride in carefully crafting each item to ensure the highest quality. Please read below for important information regarding our shipping and processing times:

Order Processing Time

Once your order is placed, it will typically take between 2 to 5 business days for us to process and prepare your items for shipment. This processing time allows us to carefully craft, inspect, and package your order to ensure it meets our quality standards.

Digital Downloads  - processing 1 day - you will receive the file delivered to your email address.

Large Orders

For larger orders, especially those that require piece work or customization, processing may take longer than the standard 2-5 days. We will notify you via email if your order is likely to take additional time to complete. Rest assured, we are dedicated to delivering your order as quickly as possible, without compromising on quality.

Shipping Time

Once your order has been processed and shipped, delivery times will depend on the shipping method selected and your location. You will receive a tracking number once your order has shipped, allowing you to monitor its journey.

At Sherwood Laser Craft, we take pride in creating high-quality, bespoke items. We want you to be completely happy with your purchase, but we also understand that sometimes things don't go as planned. Please read our detailed returns and cancellation policy below for more information:

Damaged Goods

If your item arrives damaged or defective, we will provide you with a full refund for the damaged goods. To process your refund, please follow these steps:

1. Notify us within 7 days of receiving your order.
2. Provide photographic evidence of the damage.
3. Include your order number and a brief description of the issue.

Once we receive this information, we will process your refund or replacement as quickly as possible. You may be required to return the damaged item at your expense, so we can assess the issue.

Digital Downloads.

Once ordered and sent, these products are non refundable. This is a digital download only. You will receive the image without the watermark. 

Personalised Products

Due to the nature of our personalised products (such as engraved items or custom designs), we are unable to offer refunds or exchanges on these items unless they arrive damaged or defective. Please double-check all personalisation details, including names, dates, spellings, and any special instructions before completing your order. Each product has a tab you must select to ensure you have double checked your product. This is to ensure that your item is crafted to your exact specifications.

Order Review & Cancellation

When placing an order for personalised products, you are required to confirm that you have double-checked all photos and spellings before submission. Each product has a tab you must select, to ensure you have double checked your product. This is to ensure that your item is crafted to your exact specifications.

In addition, there is a cooling-off period before your order status is changed to "Processing." This gives you a short window to cancel or make changes to your order. If you wish to cancel your order, please notify us at info@sospecial.com as soon as possible, within 24 hours. Once your order status is marked as "Processing," we may no longer be able to cancel or amend it.

Returns for Non-Personalised Items

For non-personalised items, we do accept returns within 14 days of receipt, provided the items are in their unused, resellable condition with original packaging. Please note that you will be responsible for the return shipping costs, unless the return is due to our error (e.g: incorrect item sent).

How to Return an Item:

1. Email us via info@sospecial.com to initiate the return process.
2. Provide your order number, the reason for the return, and photographs of any damaged items (if applicable).
3. For non-personalised returns, ensure the items are in original condition and securely packed.
4. Return the item using a trackable shipping method.
5. The customer is responsible for return shipping costs, unless otherwise agreed.  

Refund Processing:

Once we have received your returned item(s) and confirmed the condition, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.

Important Notes:

• Personalised items cannot be returned unless damaged or defective.
• Each product has a tab you must select, to ensure you have double checked your product. This is to ensure that your item is crafted to your exact specifications.
• Double-check all spelling, images, and personalisation details before finalising your order. Once your order is submitted, any mistakes cannot be corrected unless the item is damaged.
• You have a cooling-off period before your order status is changed to "Processing." If you wish to cancel your order, please email us at info@sospecial.com as soon as possible.
• Refunds are issued only for damaged goods or if the product arrives defective.