Why can't I create a Shipment?
Often the reason a seller can not create a shipment is that their stock has been manually changed to zero.
Consider the stock on your dashboard as your "stockroom".
- If the stock quantity is set to zero, you do not have stock to send (create a shipment).
- If the stock is set to one, and you have one processing order, you can successfully create a shipment. However the product will show as Out of Stock to any potential customers as you only have one in stock and that is reserved for your processing order.
- If you have 20 in stock on your dashboard, 10 processing orders that no shipment has been created for, only 10 products will be available for sale to potential customers. The dashboard will only reduce in quantity when processing orders have been marked as shipped.
Have you deleted the product?
Please do not delete products prior to creating a shipment. If you have deleted a product you will be unable to create a shipment. Please contact us by email.