Do I need to create a shipment?
I manage my stock, do I need to create a shipment? YES
- You MUST create a shipment if you manage your stock. The stock on your dashboard will state the available stock to sell plus the stock that has not yet been dispatched. If you do not create a shipment, the stock quantity will not reduce on your dashboard.
- Creating a Shipment generates an email to the customer. It is in the seller T&C's that a seller must keep the customer informed on their order.
I do not manage my stock, do I need to create a shipment? YES
- Creating a Shipment generates an email to the customer. It is in the seller T&C's that a seller must keep the customer informed on their order.
I manage my stock and have my own shipping system that sends a customer email, do I need to create a shipment? YES
- You MUST create a shipment if you manage your stock. The stock on your dashboard will state the available stock to sell plus the stock that has not yet been dispatched. If you do not create a shipment, the stock quantity will not reduce.
I do not manage my stock and have my own shipping system that sends a customer email, do I need to create a shipment? NO
- In this instance only, you do not need to create a shipment as the customer is kept updated through your own shipping system and your stock is not managed.
- Mark the order as completed.
Creating a Shipment
Once you have shipped your product to the customer, either via An Post , Royal Mail, Parcel Force, DPD etc, you will need to notify the customer that the package is on the way to them.
You will do this by marking the order as shipped. This will generate an email to the customer.
From your Order page click on Ship. Enter the postage carrier and the tracking number. If no tracking number is available, type in N/a or Standard Post.
It is imperative that this is completed for each order.
Marking an order as completed:
This will just mark the order as Completed on your seller dashboard. It will not generate an email to the customer. We only recommend using this function if you are marking old orders (pre-November 2023) as completed.
Marking orders as completed and not Shipped will affect your available stock quantities.