Terms & Conditions for Customers

These terms and conditions shall apply to any and all orders placed by a customer (hereinafter referred to as “you”) with Technoplex Limited trading as www.sospecial.com (hereinafter “the Company”, “we”, “us”.). The terms and conditions are, and are deemed to have been, accepted by you once the order has been placed.

GENERAL

By using www.sospecial.com (“the Website”) and/or placing an order, you agree to be bound by the terms and conditions set out herein (“the Terms”). Please make sure you have read and understood the Terms before placing your order. Orders may only be made by persons aged 18 years or older. We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on the Website at the time at which you place your order. The display of goods on this Website does not constitute an offer to sell them as described or to sell any goods at all. By clicking to place an order, you are making an offer to a particular Seller which incorporates these terms, and any specific terms identified by the seller. Where any conflict exists between these Terms and any Seller specific terms, these Terms will prevail.
By using the Website, you hereby acknowledge and confirm that the Company operates a multi-seller platform via the Website only. The Company does not sell products directly to the customer, nor does the Company have any responsibility or involvement in the supply or delivery of any such goods. When you agree to purchase a product on the website, you are entering into a contract directly with the seller who is the direct seller of the goods. The seller of the respective product shall be obliged to comply with all Sale of Goods and Supply of Services Act regulations applicable together with any e-commerce or distance selling regulations applicable to the sale of the said goods.

ORDERS

All orders processed through the Website are lodged directly with the sellers registered on our platform. When you process an order, you enter into a contract with the seller directly for the provision of the goods. The Company is not a party to this contract. Orders are only binding when an order confirmation is received by you from the relevant seller. If for any reason the seller is unable to accept your order, they will notify you of the unavailability of the goods. You can then cancel the agreement and the seller will refund you in full. You have a right to cancel your order for a period of 14 days and to obtain a full refund.

PRICES AND DELIVERY CHARGES

The prices displayed on the Website include Value Added Tax and other Government taxes or duties. Prices displayed do not include the delivery charge. The cost of delivery will vary based on the seller and product which you purchase. Our sellers will notify you of the cost of delivery in advance of completion of the order. Payment for the product and the delivery charges will be processed by the seller at the same time as your order confirmation is sent and before the goods are delivered. The Website payments are processed using Stripe.

DELIVERY

The Company does not have any involvement or responsibility with regard to delivery. In the event that there is an issue with delivery, you must liaise directly with the seller. The seller is solely responsible for delivery and will use their utmost care and diligence in accepting and processing orders to deliver same to your designated address. Although our sellers will aim to deliver within the communicated time frame, in certain circumstances, delivery may take longer due to unexpected or unforeseen events. In the unlikely event that the delivery time exceeds 30 days, then you may cancel your order by notice to the seller, and the full amount of the payment including any delivery charges will be refunded to you. We are not liable (in contract, negligence or otherwise) for any loss or damage resulting from the delivery dates not being met, howsoever caused. The seller delivery partners will attempt to deliver the package to you on two occasions. If the relevant delivery partners are unable to deliver after two attempts, you will be responsible for making your own arrangements with the sellers for delivery or in the alternative the seller may cancel your order and refund the total price and delivery charges to you. For the avoidance of doubt, each seller on our Website operates an independent delivery system. Accordingly, if you purchase multiple products on our Website from different sellers, the deliveries will be made to you separately.

CUSTOMER COMPLAINTS

If you have a problem with the service provided to you by a seller or any product which you purchase, we recommend that you submit the complaint to your seller directly via the seller page. In the event of a dispute, you can contact the Company at via the support portal. If the seller does not respond to your complaint, please contact us and we will endeavour to assist you. For the avoidance of doubt however the matter of cancelation of the contract or any refund or dispute in respect of the product must be dealt with directly with the seller with whom you have entered into the contract for the sale of the goods.

ASSIGNMENT

The Company reserves the right to assign or pledge with third parties any claims for payments which have arisen in connection with the delivery of goods herein.

REVIEWS AND TESTIMONIALS

By entering a review or testimonial on our site, you grant the Company a non-exclusive, royalty free licence to use any of your written reviews in relation to its marketing and/or advertising including without limitation, in the online store, Website, newsletters, catalogues, email and other customer communications, store materials and other marketing purposes. You also grant to the Company the right to edit the reviews before they are published. We will only publish comments that contain relevant information about a product. We reserve the right to remove any customer review at any time. You hereby release and discharge the Company from any obligation to pay you for use of your texts and any copyright contained therein in connection with the uses above.

CANCELLATION AND RETURN

In accordance with statute and regulation, you may cancel or return your order at any time prior to delivery of the products to you and for a period of fourteen days after the delivery of the products to you without any reason. In that event, you must notify the appropriate seller of your cancellation and arrange to return the products to them no later than thirty days after notifying them of your cancellation. The cost of returning such goods is a matter for you. In the event that you cancel your order, the seller will refund to you the total amount paid by you in respect of the product together with the standard delivery charge on receipt of the goods from you, or on receipt of evidence that the goods have been returned to them, whichever is the earlier. If you have not yet received your order, then the seller will be obliged to refund the amount paid within 30 days together with the standard delivery charge. The seller shall reimburse you using the same means of payment as used for the initial transaction. For the avoidance of any doubt, the Company does not process payments on behalf of any purchaser or seller. Accordingly, the Company does not issue refunds directly. You must liaise with the particular seller with regard to any potential refund.

DAMAGE/DEFECTS TO PRODUCT ON RETURN

In the event that you cancel your order and return goods in accordance with the provisions of these Terms, you are obliged to take reasonable care of the goods prior to returning them. You are also liable for any diminished value of the goods resulting from handling of the goods beyond that necessary to establish their nature, characteristics and functioning. In the event that there is damage to the goods on return from you, the seller is entitled to withhold such portion of the refund due to you as is commensurate with the reduction in the value of the product by reason of the handling of the goods by you beyond that necessary to establish their nature, characteristics and functioning.

COLOURS AND MEASUREMENTS

The sellers are obliged to make all reasonable efforts to accurately display the attributes of their products including composition, colours and specifications. Any items measurements on the Website are approximate values to give you a better understanding of the model and size of that specific item and it is not a definite guarantee of the actual measurements of the item you receive.

REMEDIES AND RIGHTS

The Company will have no liability to you pursuant to these Terms, save to the extent that such liability may not be excluded by law. For the avoidance of any doubt, in the event that any liability arises on foot of the sale of goods to a purchaser via our Website, the liability for same shall rest with the seller of the particular goods. We will not under any circumstances be liable to you by reason of any representation or warrantee, condition or other term or duty at common law or under express term of sale of the seller howsoever arising. The Company is not liable for any delays in performance (including delivery or service) caused by circumstances beyond our control. In the event that the Company breaches these Terms, we shall only be liable for losses which are a reasonably foreseeable consequence of any such breach.
Each seller shall be obliged to furnish to you the following information in accordance with their obligations under EU regulation including e-commerce regulations and regulations in relation to distance contracts;
Description of the goods or services which you are purchasing.
The sellers trading name and business name.
The traders address and telephone number.
The total price of the goods including taxes.
Any costs associated with the contract including delivery and postal charges.
Arrangements for payment and the timeframe for delivery.
Notice that you will be obliged to bear the cost of returning goods if they are faulty. If goods cannot be returned by post, they will provide you with information on the cost of return.
Information on your cancelation period and how to cancel. For the avoidance of doubt, the principle cancelations will take place via seller pages.
The total cost of completing the contract.
In each case, the seller shall furnish to you a confirmation of your order by email post completion of the payment.

DATA PROTECTION

The Company is fully compliant with GDPR and Data Protection Laws. We will process personal data in the business of the Company. Please see our Privacy Policy.

ENTIRE AGREEMENT & SEVERANCE

These Terms expressly incorporate our privacy policy and terms and conditions of use for our Website. Together they contain the entire understanding and agreement between the Company and the Customer relating to the sale of products by the Company through this Website. Each of these terms and provisions are separate and severable and enforceable accordingly and if at any time any provision is adjudged by any court or regulatory authority or agency of competent jurisdiction to be void or unenforceable in whole or in part the validity, legality and enforceability of the remaining terms and provisions hereof shall not in any way be affected or impaired thereby.

GOVERNING LAW

These conditions of sale shall be governed in accordance with the laws of the United Kingdom and the exclusive jurisdiction of the courts of the United Kingdom.

COMPANY INFORMATION

Name: Technoplex Limited trading as www.sospecial.com
Contact Details: [email protected]